ADD SOME TEXT THROUGH CUSTOMIZER

Faq

Most Frequent Question

CAN WE BOOK FIRST AND THEN PAY YOU?

Yes of course you can. Just get in touch with us via email or WHATSAPP at +39 3280678646 and tell us what you need.

DO DRIVERS AND GUIDES SPEAK FLUENT ENGLISH?

Of course they do. They have to, otherwise they wouldn’t be working for us. We want to make sure you do not miss a word, as the description of the cultural and artistic richness of this Country is so important to make your stay unforgettable.

CAN WE BOOK MORE THAN ONE SERVICE IN A ROW, IN MULTIPLE AREAS OF ITALY?

Sure you can. There’s no place in Italy you can’t go to, or anything you can’t do that we can’t arrange for you.

CAN WE REASSEMBLE A COUPLE OF EXCURSIONS, PUTTING TOGETHER ONE WE LIKE BETTER?

Yes of course. You can do two “Half day” in a day, or shorten a day excursion, while adding some other destinations. Just visit our “Contacts” section and build your own excursion or vacation.

HOW DO I RECOGNIZE WHO COMES AT THE AIRPORT, RAILWAY STATION, OR AT THE PORT TO PICK US UP?

Easy: you’ll find a well dressed operator holding a sign with your name on it. Moreover, where you can always reach us at +39 3280678646 (Whatsapp available).. We’re always not only on time, but also early.

DOES HAVING SOMEONE ALWAYS AROUND, MEANS WE DO NOT GET TIME ON OUR OWN?

Of course it doesn’t. We know what we do here, that would be a matter of respect. We do realize you’re on vacation, and as long as you can appreciate our company, you mostly want to spend time with your fellows; so yes you get time for resting, shopping, lunch or whatever you feel like doing on your own.

HOW DO WE PAY YOU?

We accept to be paid cash the day of the service, or with additional 5% of extra transaction fee is possible to pay us through Paypal, bank transfers, credit cards. We do not accept checks. Thanks for understanding.

HOW AND WHEN WE CAN GET A RE FUND?

Tours & shore excursions operated only with a driver, have free cancellation until 48h before the tour, 50% penalties if cancelled between 48h & 24h, and 100% penalties if cancelled within less than24h before the tour and in case of no - show. Partial refunds can be asked if the driver/guide showed up late, or did not respect the itinerary of the tour. Full refunds only if the tour was not operated for reasons depending on our tour company.

WHAT IF OUR FLIGHT/TRAIN/BOAT RUNS LATE?

We do know late arrivals and departure can happen anytime, and it’s no one’s fault, but when it’s possible, we gladly accept an alert from you. In case we do not hear from you, our staff waits 1h for train & flights, & 20 minutes for group tour from cruiseships.

IS IT SAFE TO TRAVEL TO ITALY?

Sure it is. Italy’s a safe Country to go to and to get around. No acts of terrorism so far have happened, what really makes a difference here is people. People are nice, unselfish, charitable and always smiling.

WHY DO PRICES VARY?

Because it depends on the season, the number of reservations and the economy.

WHAT HAPPENS IN CASE OF BAD WEATHER? DO YOU CANCEL OUR TOUR?

Of course we do not. We ensure the happening of excursions and tours, in any kind of weather conditions. In case you asked us to convert it to another kind, we’d be always happy to meet your needs.

HOW DO YOU GUARANTEE US THE BEST PRICE ON THE MARKET?

We do that by constantly checking the economy’s flow and inflation; We also compare our competitor’s prices and we always try to get cheaper providers. It’s a research that never stops and never ends.

CONTACT

Get In Touch

Open chat